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Job advert: Tide / Llanw Catering Supervisor 

March 2025 – Tide catering supervisor (maternity cover)

Full time up to 40 hours 

Halen Môn is an award-winning company based in an area of Area of Outstanding Natural Beauty by the Menai Strait.

As a Catering Supervisor of our café, Tide/Llanw, you will play a crucial role in ensuring the smooth and efficient operation of our catering services. We are a small, friendly team working to provide consistently delicious refreshments with exceptional customer service. Over the years we have built up a brilliant reputation, making it into the Good Food Guide, as well as being noted for our exceptional coffee.

Your primary responsibility will be to oversee and co-ordinate the daily activities of the catering team, ensuring high-quality service, customer satisfaction, and adherence to safety and hygiene standards. You will work closely with our catering staff and management to guarantee a seamless and enjoyable experience for our guests.

Responsible to Visitor centre manager
Absence covered by Visitors’ Centre Manager and Front of House supervisor or catering staff

Responsibilities:

Team Leadership: Lead and motivate the catering team, providing guidance and support to ensure a positive and productive work environment.

Daily Operations: Oversee the day-to-day catering operations, including set-up, service, and breakdown, ensuring all tasks are completed efficiently and according to established standards.

Customer Service: Ensure exceptional customer service by monitoring staff interactions with guests, addressing customer concerns, and maintaining a welcoming atmosphere.

Menu Co-ordination: Collaborate with the kitchen team to coordinate menu offerings, specials, and ensure the availability of necessary ingredients. Communicate any changes to the catering staff.

Event Planning: Assist in the planning and execution of possible various catering events, such as supper clubs, tour guest events, and special occasions, ensuring flawless execution and customer satisfaction.

Staff Training: Conduct training sessions for catering staff on service standards, food safety, and customer interaction, fostering a team-oriented and skilled workforce.

Inventory Management: Monitor and manage stock levels for catering supplies, ensuring proper stock levels and minimising waste.

Compliance: Ensure compliance with health and safety regulations, food safety standards, and licensing requirements, maintaining a safe and sanitary environment.

Budget Oversight: Work within budgetary constraints, assisting in cost control measures and reporting any variances to management.

Communication: Maintain open and effective communication with the management team, kitchen staff, and catering personnel to address issues promptly and enhance overall efficiency.

Essential:

• Proven experience in a supervisory role within the catering or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent organisational and time-management abilities.
• Knowledge of food safety and hygiene standards.
• Desire and ability to produce on site baked goods and cakes.
• Exceptional customer service and communication skills.
• Flexibility to work in other areas of the Visitors Centre, occasional evenings, regular weekends, and holidays as needed.
• A neat, tidy appearance will be required at all times

Desirable:

• An appreciation of good, seasonal food with provenance
• Experience in speciality coffee is advantageous.
• The ability to speak Welsh is highly desirable.

If you have the skills and experience required for this Catering Supervisor role and care about delivering exceptional service, we would love to hear from you. Please send your CV to Rob Jardine on retail@halenmon.com.

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