Shipping policy

We are small company but will do our very best to pack and deliver your order as quickly as we can. If you’re in a particular rush, please call us and we’ll do our best to advise you – 01248 430 871

Free delivery - Royal Mail 48+

When an order is place for £50 or over, within the UK, the postage is FREE. The order is sent using Royal Mail 48+ option. More information provided below.

Royal Mail 48+

When this option is chosen in the UK the order is sent by tracked delivery with Royal Mail. They aim to deliver the order within 48 hours after being despatched. This option is only available for small orders. Orders placed before 12.30pm GMT Monday to Friday will be despatched same day. Orders placed after 12.30pm GMT or on the weekend will be despatched the next working day.

Royal Mail 24+

When this option is chosen in the UK the order is sent by tracked delivery with Royal Mail. They aim to deliver the order within 24 hours after being dispatched. Orders placed before 12.30pm GMT Monday to Friday will be despatched same day. Orders placed after 12.30pm GMT or on the weekend will be despatched the next working day.

Courier

This is our quickest delivery option in the UK. Orders will be despatched via independent couriers with the aim of delivering within 24 hours. Orders placed before 12.30pm GMT Monday to Friday will be despatched same day. Orders placed after 12.30pm GMT or on the weekend will be despatched the next working day.

Customs/ import duties for overseas deliveries

We love our European and overseas customers and really value your custom. Overseas orders may be subject to customs duties, depending on the country being delivered to. Please note that as a small business, we cannot be liable for these charges, and placing an overseas order means the customer will be responsible for paying them.

Costs of shipping to the USA

Exact prices will be shown before checkout. Due to an error on our part, we have been significantly undercharging for delivery to the USA in recent months, and we have now adjusted costs to reflect accurate delivery rates. Please note, we don’t make any profits on our delivery as we charge them at cost. Feel free to email us directly with any queries: sales@halenmon.com

International Airmail

Overseas orders are sent by Standard Airmail Post with Royal Mail or another carrier with tracking information. Expect delivery in 3-7 working days after despatch. Times may vary depending on which country we are delivering to. Orders placed before 12.30pm GMT Monday to Friday will be despatched same day. Orders placed after 12.30pm GMT or on the weekend will be despatched the next working day.

Local Collection

You can select collection from our onsite shop for free. Available any time during opening hours.